How should a CPO handle a resistant or non-compliant individual?

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Handling resistance well relies on de-escalation, offering options, and keeping everyone safe. Start with calm, respectful communication, active listening, and acknowledging the person’s concerns. By providing concrete choices and alternatives, you give them a sense of control, which can reduce tension. Maintain a safe, non-threatening distance to convey readiness to step back if needed and to create space for calmness to return.

If the situation remains unsafe or involves health concerns, involve the appropriate supports—police for enforcement or health professionals for medical or mental health needs. This keeps the response proportionate and ensures safety and rights are respected, while linking the person to the right resources.

Using physical force as a first response can escalate risk and may violate policy or legal standards. Locking someone away or isolating them is coercive and can infringe on rights and safety. Ignoring resistance and escalating without intervention undermines safety and can lead to worse outcomes. Always follow agency policies, strive for the least intrusive option, and document the encounter for accountability.