Give two examples of de-escalation techniques.

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De-escalation rests on reducing tension by communicating in a calm, respectful way and giving the other person options to regain control. The best example combines active listening with reflective statements to show you understand their concerns, offering choices and time to respond, while keeping a steady, non-threatening tone and open, non-threatening body language. This approach helps the person feel heard, lowers their defensiveness, and creates space for cooperation without forcing a reaction. Other choices don’t fit because shouting commands and rapid hand movements can escalate fear and aggression, immediate physical restraint is forceful and dangerous, and ignoring the situation misses the chance to resolve it peacefully.